FAQ - Clevio
Welcome to Clevio’s FAQ page! We’re here to make your shopping experience as smooth and helpful as possible. If your question isn’t answered here, feel free to reach out. Our team is ready to help.
Shipping & Delivery
How long does shipping take?
- United States & Canada 7-14 Business days.
- International: 14-31 business days ( depending on location)
When will I receive tracking information?
As soon as your order ships, we’ll send you an email with your tracking details.
Where can I track my order?
Head to our Track Your Order page and enter your order number to see the latest updates.
Do you ship internationally?
Yes, we ship worldwide! No matter where you are, we’ll bring our problem-solving products to your door.
Returns & Refunds
What’s your return policy?
You can return any item within 30 days of delivery, as long as it’s unused and in its original packaging.
How do I start a return?
Contact us through the Contact Us page or email us at shopclevio@gmail.com. We’ll guide you through the process and provide a return label if needed.
When will I get my refund?
Once we receive and inspect the return, we’ll process your refund within 5–7 business days. Refunds are issued to your original payment method.
Orders & Products
Can I change or cancel my order?
If your order hasn’t been packed or shipped yet, we’ll do our best to help. Reach out to us as soon as possible.
Are Clevio products high quality?
Absolutely! every product is carefully selected, tested, and approved. We only sell items that solve real problems and meet our standards.
What if my product arrives damaged or defective?
Contact us within 30 days of delivery with a photo of the issue. We’ll replace the item or offer a refund depending on your your choice.
Payments & Pricing
What payment methods does Clevio accept?
We take all major credit cards (Visa, Mastercard, American Express), PayPal, and sometimes other options depending on your location. Shop with whatever works for you!
Why are Clevio's prices so affordable?
We work directly with trusted suppliers, cutting out unnecessary costs. So we can provide you quality without the markup.
Are there any hidden fees?
No hidden fees. Shipping and applicable taxes will be shown at checkout.
Customer Support
How can I contact Clevio?
- Email: shopclevio@gmail.com
- Live chat (available during business hours)
-
Contact Us form
What are your customer service hours?
Monday to Friday, 9 AM – 5 PM EST. We’ll reply as soon as possible if you reach out outside these hours.
General Questions
What makes Clevio different?
We focus on smart, problem-solving products backed by real customer care, fast shipping, and prices that make sense. We’re here to simplify your day.
Do you offer gift wrapping or special packaging?
Not yet, but it’s in the works!
Can I suggest a product for you to sell?
Absolutely! We’d love to hear from you—send your idea via the Contact Us page.
Have more questions? We’re just a message away. At Clevio, we’re not happy until you are, let’s tackle those challenges together!