Thank you for visiting and shopping at "Clevio." The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Here are the estimated delivery dates after completing your purchase:

• US & CA 7-14 Business Days (we will try to expedite it as much as possible)
• International 14-31 Busniess Days

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control). 

Shipment Confirmation & Order tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way. You can also track the progress of your shipment here.

Customs, Duties, and Taxes

Clevio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges. 

Damages

If you receive damaged merchandise, please take a picture and email us the picture at contact@shopclevio.com right away. We will only replace damaged goods within 48 hours of receiving your order.

FAQ - Clevio

Welcome to Clevio’s FAQ page! We’re here to make your shopping experience as smooth and helpful as possible. If your question isn’t answered here, feel free to reach out. Our team is ready to help.

Shipping & Delivery

How long does shipping take?

• United States & Canada 7-14 Business days.
• International: 14-31 business days ( depending on location)

When will I receive tracking information?

As soon as your order ships, we’ll send you an email with your tracking details.

Where can I track my order?

Head to our Track Your Order page and enter your order number to see the latest updates.

Do you ship internationally?

Yes, we ship worldwide! No matter where you are, we’ll bring our problem-solving products to your door.

Returns & Refunds

What’s your return policy?

You can return any item within 30 days of delivery, as long as it’s unused and in its original packaging.

How do I start a return?

Contact us through the Contact Us page or email us at contact@shopclevio.com. We’ll guide you through the process and provide a return label if needed.

When will I get my refund?

Once we receive and inspect the return, we’ll process your refund within 5–7 business days. Refunds are issued to your original payment method.

Orders & Products

Can I change or cancel my order?

If your order hasn’t been packed or shipped yet, we’ll do our best to help. Reach out to us as soon as possible.

Are Clevio products high quality?

Absolutely! every product is carefully selected, tested, and approved. We only sell items that solve real problems and meet our standards.

What if my product arrives damaged or defective?

Contact us within 30 days of delivery with a photo of the issue. We’ll replace the item or offer a refund depending on your your choice.

Payments & Pricing

What payment methods does Clevio accept?

We take all major credit cards (Visa, Mastercard, American Express), PayPal, and sometimes other options depending on your location. Shop with whatever works for you!

Why are Clevio's prices so affordable?

We work directly with trusted suppliers, cutting out unnecessary costs. So we can provide you quality without the markup.

Are there any hidden fees?

No hidden fees. Shipping and applicable taxes will be shown at checkout.

Customer Support

How can I contact Clevio?

• Email: contact@shopclevio.com
• Live chat (available during business hours)
• Contact Us form

What are your customer service hours?

Monday to Friday, 9 AM – 5 PM EST. We’ll reply as soon as possible if you reach out outside these hours.

General Questions

What makes Clevio different?

We focus on smart, problem-solving products backed by real customer care, fast shipping, and prices that make sense. We’re here to simplify your day.

Do you offer gift wrapping or special packaging?

Not yet, but it’s in the works!

Can I suggest a product for you to sell?

Absolutely! We’d love to hear from you—send your idea via the Contact Us page.

Have more questions? We’re just a message away. At Clevio, we’re not happy until you are, let’s tackle those challenges together!